1. The service and these terms
Kaduuka is operated by EurekaLinks LTD. These draft terms describe use of kaduka.cloud, the shop dashboard and Aunt Kaduuka’s shopping assistance. Any separately agreed shop subscription or service contract should identify its fees, support commitments and relationship to these terms.
2. Shopping with Aunt Kaduuka
Aunt Kaduuka helps customers explore a shop’s catalogue, prepare orders and ask about their own orders. Customers should check the item, variant, quantity, price and delivery details in the order summary before confirming. Browsing or asking about a product does not by itself place an order.
An order confirmation is not evidence of payment or delivery. Product availability and order progress depend on the shop’s current records. Delivery arrangements, any separate charges, cancellations, returns and refunds must be clarified with the selling shop. These terms do not replace a shop’s sale terms or your statutory consumer rights.
3. Staff accounts and business responsibilities
Use only accounts and business connections you are authorised to manage. Protect your sign-in details, remove access when staff leave and report suspected compromise promptly. Shop owners are responsible for keeping catalogue information, prices, stock and business details accurate and for reviewing orders before fulfilment.
Staff should use customer information only for authorised shop duties and respect applicable messaging and data-protection requirements. Connecting a WhatsApp account does not authorise unsolicited marketing.
4. Responsible use
Do not impersonate another customer, access someone else’s records, submit fraudulent orders, send repeated abusive messages, upload malicious content or attempt to bypass permissions and rate limits. Do not use Kaduuka to sell prohibited items or infringe another person’s rights.
Only provide media and information you are entitled to share. Kaduuka may need to process that material to respond to an enquiry or fulfil the requested service; submitting it does not transfer ownership to EurekaLinks LTD.
5. AI assistance and human support
The assistant can misunderstand a message, image or language. Verify important details before acting and ask for a person when needed. Staff can take over conversations or pause automated replies. Features and supported languages may change; features described as in development are not promises of a release date.
6. Content and branding
Kaduuka branding and website materials belong to their respective rights holders. Shop product images and descriptions remain subject to the shop’s or other owner’s rights. Do not imply endorsement or reuse protected material beyond permission or applicable legal allowances. Send rights concerns with the relevant page or material reference to our contact below.
7. Third-party services and availability
Messaging depends on Meta/WhatsApp, connectivity, hosting and AI services. Their own terms may apply. Outages, delays or account restrictions can interrupt service. The phrase “Your shop never stops selling” describes the intended benefit, not a guarantee of continuous uptime or increased revenue.
8. Privacy and communications
Read the Privacy policy and Data policy for information handling and requests. Necessary service messages and optional marketing are different; using the website is not blanket permission to send promotional messages.
9. Restrictions and changes
Access may be restricted to investigate misuse, protect customer information or address legal requirements. Where appropriate, affected users should receive an explanation and a way to contact support. Closing access does not automatically erase order records or remove outstanding obligations. Material changes to service terms should be communicated before taking effect where required.
10. Rights, responsibility and disputes
Read the Disclaimer for practical limitations of the service. Nothing on these pages excludes responsibility or rights that cannot lawfully be excluded. No blanket waiver of consumer rights or unlimited indemnity is imposed here.
Please contact EurekaLinks LTD first to discuss a service dispute. Governing law, business address and any agreed dispute procedure must be confirmed before these terms are adopted; another website’s jurisdiction is not assumed to apply.
11. Contact
EurekaLinks LTD
Email: info@eureka.ug
Telephone: +256 741 793871