1. About Kaduuka
EurekaLinks LTD operates Kaduuka and its AI shopping assistant, Aunt Kaduuka. This policy covers the public website at kaduka.cloud, the shop dashboard and information processed through the assistant. Your shop handles its product listings, customer service and orders. The respective data-protection responsibilities of the shop and EurekaLinks LTD depend on the service arrangement.
EurekaLinks LTD
Email: info@eureka.ug
Telephone: +256 741 793871
2. Information collected and its sources
- Website visits: hosting logs may record your IP address, requested page, browser information, request time and response status.
- WhatsApp conversations: your sender number, message content, media you choose to send and message delivery information are received through WhatsApp.
- Shopping and orders: selected products, quantities, order history and, when needed, your name and delivery address. Information also comes from the shop’s catalogue and staff updates.
- Shop administration: staff account information, authentication records, account connection details and activity records help operate the dashboard.
- Support enquiries: information you provide when contacting EurekaLinks LTD by email or telephone.
Only share information needed for your enquiry or order. Do not send passwords, account access tokens or mobile-money PINs in chat.
3. How information is used
Information supports product enquiries, conversation continuity, order preparation and fulfilment, customer support, staff authentication, service security and troubleshooting. WhatsApp identity associates customers with their own records. Shop staff can review conversations and take over from the assistant.
Before publication, the operator must document the appropriate legal basis for each purpose under applicable law. This policy is an explanation of data handling, not blanket consent to every use of your information.
4. AI assistance and providers
Aunt Kaduuka is an AI assistant, not a person. Relevant messages, media and tool results may be sent to the configured AI provider to prepare replies. The current application uses OpenAI. WhatsApp communication involves Meta; hosting and database providers process data needed to run the service.
These services have their own data-handling terms. The operator must confirm the provider list, contractual safeguards and processing locations. AI responses can be incorrect; request a staff member when you need clarification.
5. Cookies and website tracking
This public static website does not include advertising, analytics scripts, newsletter forms or tracking cookies. Hosting request logs are separate from cookies. The shop dashboard uses authentication mechanisms, including session cookies. Changing browser cookie settings may affect dashboard sign-in. External sites and WhatsApp have their own practices.
6. Sharing and access
Relevant shop staff and service providers process information to deliver the functions described above. Information may also need to be disclosed to meet an applicable legal obligation or respond to a lawful request. This policy does not authorise unrelated advertising or the sale of customer conversations.
Customer-facing access is intended to be restricted to the verified sender’s own records. Shop credentials and internal cost prices are not intended for the customer assistant.
7. Storage, retention and transfers
Conversation history, orders, support records, security logs and backups serve different purposes and may have different retention periods. The operator must confirm those periods, or the criteria used to determine them, in the data policy. Deleting active records does not necessarily remove backup copies immediately.
Providers may process information in other countries. Processing locations and any required transfer safeguards must be confirmed before this policy is finalised; we do not promise storage in a single country.
8. Security
The service uses controls such as staff permissions and server-side credential handling. HTTPS protects information in transit where configured. Security also depends on deployment, account protection and ongoing maintenance. No system is immune to loss or unauthorised access. Report suspected exposure to the contact below without sending passwords or secrets.
9. Choices, correction and deletion
You can ask the shop to correct customer details, explain an order or stop optional messages through your existing WhatsApp conversation. For access, deletion or other privacy requests, contact EurekaLinks LTD at info@eureka.ug. Include the shop name, relevant number or order reference and the request; avoid unnecessary identity documents.
We may need to verify your identity before releasing or changing records. Depending on applicable law, rights can include access, correction, deletion, restriction, objection, portability and withdrawal of consent where processing relies on it. Some records may need to be retained for legal obligations or unresolved transactions. The applicable complaint authority and response deadlines must be confirmed for the operator’s jurisdiction.
10. Children and sensitive information
Kaduuka is designed for shop operations and shopping enquiries, not services directed at children. If you believe a child has provided personal information inappropriately, contact us so the circumstances can be reviewed. Shops must apply any age restrictions relevant to their products and customers.
11. Changes and contact
Updates will be published here with a revised date. Material changes should also be communicated through the relevant service channel when required. Business address and applicable jurisdiction remain to be confirmed.
EurekaLinks LTD
Email: info@eureka.ug
Telephone: +256 741 793871